My customer account
To set up a customer account, go to the top right and click on "Profile" and then click on "Registration". Here you can simply follow the steps, enter your data, and create your customer account with us.
What are the benefits of having a customer account at sautershop?
In your account, you will find the personal customer number. We will need this if you have any questions for us.
Orders that have been placed can be canceled there by the customer themselves or products can simply be reordered.
You can view your entire order history.
Order status and shipment tracking can be viewed directly.
You can inquire about your personal account balance with us in your customer account.
You can download the user manuals for the items you have purchased.
You can save and view your watchlist with articles that interest you.
Easily declare a revocation for goods already received.
What should I do if I have forgotten my password?
If you have forgotten your password, you can reset it in the login section under "Sign in" in the top right corner. Simply click on "Forgot password" and follow the necessary steps. Afterwards, you will receive an automatic email from us with a link through which you can reset your customer account password.
How secure are my account details at sautershop?
Security is our top priority. Only you have access to your data, no one else. We will never be able to see or access your password. Your data will be used solely for the purpose of processing and shipping the goods you have ordered, and will be restricted and accessible only to third parties such as shipping service providers for these purposes. You can unsubscribe at any time. E-Mail as well by phone request the deletion or modification of their data. In addition, you can access your personal data at any time in your Customer account change. These changes will then apply to all future online orders.
I have received a phishing email, what should I do?
Unfortunately, phishing attacks can never be completely avoided. Therefore, please always pay attention to who sent you the email. Emails only from the senders [email protected], [email protected], or [email protected] are from our organization.
Under no circumstances should you open attachments or links in emails from senders who try to imitate us through pseudonyms or hidden spelling mistakes, or emails that seem strange to you. If you have received such an email, please contact us by phone. We can provide you with information on whether this is a phishing attack. For your security, we recommend that you take action after a phishing attack Set a new password to prevent unauthorized third parties from accessing your account.